FAQ

What is CineFlow? A web app for planning film and video productions: script, shot list, schedule, callsheets, documents and whiteboards, gear, and cast and crew, in one collaborative project.

Is there a free plan? Yes. The Free plan includes 2 projects, 10 standalone documents, and 10 PDF exports per month; its PDF exports carry a CineFlow watermark, and it has no collaborator or workspace seats. See Billing and usage.

Do collaborators or link visitors need to pay? Link visitors need no account at all. Collaborators need a free account; the seats they use count against the project owner’s plan.

Can several people edit at the same time? Yes. The script, documents, and whiteboards are fully multiplayer with live cursors, and project pages update in real time. Collaborator presence shows in the project top bar.

How do I share a schedule or shot list with someone outside the team? Create a public read-only link from the page’s Share popover. See Share a read-only link.

Why does my shared link not show my latest changes? Public links serve a frozen snapshot; click Update link to latest (or republish the callsheet) to push your changes.

How do callsheet confirmations work? Email a published callsheet; each recipient is tracked as Sent, Opened, or Confirmed. Recipients confirm with one click from the email or the shared page. The callsheet Dashboard aggregates confirmations across days.

Does CineFlow use AI? Yes, in four places: importing a brief into a full project, extracting contacts or gear from pasted text and files (AI Smart Import), converting a marked-up script into shots, and the in-app help Assistant. None of these require a specific plan.

Can I import an existing script? Yes: drop a .fountain, .fdx, .pdf, or .txt file onto the Script page.

Can I import a shot list or gear list from a spreadsheet? Not directly. Gear packages import from previously exported JSON, and AI Smart Import can extract gear and contacts from a CSV, PDF, or image. There is no spreadsheet import for shot lists.

What export formats exist? PDF everywhere; plus Fountain, Final Draft, and Outline for scripts, Word (.docx) and Markdown for text documents, PPTX and PNG for slides, and JSON for contacts and gear packages. See Exports and PDFs.

Is there an undo for deletes? No. Deleting shots, scenes, documents, callsheets, or projects is permanent (projects must be archived first and require typing the title). Prefer archiving where offered, and save shot list and script versions before big changes.

Does CineFlow work offline? Partially. You can keep editing shots, availability, scripts, and documents offline; changes queue and sync on reconnect. Some pages are read only offline.

Does CineFlow work on phones? Yes, the web app has a dedicated phone layout with bottom navigation. PDF exporting for some pages is desktop and tablet only.

How do I change between 12-hour and 24-hour times? Personal preference: Settings, Personalisation, Time format. Per project: Project Settings, Time Display. See Set the time format.

Where do I manage my subscription? Settings, Plan and Billing. Upgrades run through checkout; payment methods, invoices, downgrades, and cancellation are handled in the Stripe billing portal (Open billing portal).

Is there a student discount? Yes, 20% off paid plans for verified students with a .edu.au email address, renewable every 12 months.

How do I delete my account? There is no in-app account deletion. Contact support via Get Help, Contact support.

How do I report a bug or ask for help? Click Get Help in the sidebar footer: ask the Assistant, or Contact support to submit a ticket.