Troubleshooting
Real behaviors, what they mean, and what to do.
Offline and connection
Section titled “Offline and connection”“Offline mode, showing last synced data” Your device lost its connection; CineFlow is serving the last synced copy of the project. Reconnect and the app refreshes automatically. CineFlow verifies connectivity with a real network probe, so this banner reliably means you are actually offline.
“Editing unavailable offline” Some pages (callsheet list, gear, cast and crew overview, scene creation) are read only while offline. Other surfaces keep working offline: shot edits, availability, and the script and document editors, which show confirmations like “Saved offline. Will sync when you reconnect.”
After reconnecting: “Synced N offline changes” Queued offline edits replay automatically. “N changes failed to sync, will retry” retries on the next reconnect. “N changes could not be synced and were set aside” means those specific edits could not be applied (for example access changed in the meantime); redo them manually.
“Editing offline. Changes will sync when you reconnect.” / “Connection lost. Reconnecting…” Script and document editors keep your edits locally and reconnect on their own; no action needed.
“You’re offline. This page couldn’t be loaded.” You navigated to a page that was never loaded on this device while offline. Reconnect and click Retry.
After an update
Section titled “After an update”“A new version is available.” A new CineFlow version was deployed while you had the app open. Click Update now to reload into it. If a page briefly reloads itself once after a deploy, that is the app fetching the new version and is expected.
Signing in and sessions
Section titled “Signing in and sessions”“You’ve been logged out. Your session expired.” The session genuinely ended (expiry or revocation). Click Log in again; you return to where you were.
Signed out after closing the browser Remember me was unchecked at sign in, which makes the session end when the browser closes. Sign in with it checked to stay signed in.
Password rules differ Sign up and emailed password resets require at least 8 characters with upper and lowercase letters and a number; changing your password from Settings requires at least 6 characters.
Sharing and invites
Section titled “Sharing and invites”A visitor sees “This share link doesn’t exist.” or “This share link is invalid or has been disabled.” The link was revoked, expired, or mistyped. Create a fresh link and send it again.
“Callsheet unavailable. This link may be inactive or the callsheet has not been published yet.” Callsheet links deliver published versions only. Open the callsheet, click Publish in the Share popover, and the link starts working.
A share link does not show my latest changes Links serve a frozen snapshot. Click Update link to latest on the link’s row (or Publish update for a callsheet). Visitors with the page open get a Refresh banner.
“Invite not found, expired, or already used” The invite link is no longer valid. Send a new invite.
“This project’s team is full. Ask the project owner to upgrade their plan, then try again.” The owner’s plan has no collaborator seats left. The owner can upgrade or remove another collaborator, then re-invite.
A collaborator sees “You don’t have access to this page” Their per-page access for that page is set to none. A project admin can change it under the member’s Custom access menu.
Limits and upgrades
Section titled “Limits and upgrades”“Upgrade required” dialog You hit an enforced plan limit; the dialog names it (“More projects”, “More collaborators”, “More team seats”, “More team workspaces”, “More workspace documents”). Archive or remove items, or upgrade. See Billing and usage.
“PDF export limit reached” The monthly PDF quota on the project owner’s plan is used up. Buy the PDF Export Pack (100 additional exports) or upgrade. Client-side exports (slides, Word, JSON, Fountain, FDX) still work.
“Storage limit reached (X / Y GB). Upgrade your plan.” Shown when uploading a project cover or importing a script file past your storage allowance. Remove files or upgrade.
Uploads
Section titled “Uploads”- Person photos: JPEG, PNG, or WebP up to 5 MB; save the person first, then add the photo.
- Documents page uploads: PNG, JPEG, or PDF only (“Unsupported file type. Use PNG, JPEG, or PDF.”).
- Brief import: PDF, DOCX, PPTX, TXT, or an image, up to about 3.5 MB.
- Document text editor drops: images only.
Callsheet email
Section titled “Callsheet email”Recipients show Sent when the email goes out, Opened once they open it, and Confirmed when they confirm presence. If someone reports no email, check their address in the recipient list, ask them to check spam, or send them the share link directly.
Errors and crashes
Section titled “Errors and crashes”“Something went wrong on our end. Report it?” An unexpected error was caught. Click Report to send a crash report, then reload the page.
A whiteboard opens blank with no error Reload the page first. If it stays blank, contact support; this can indicate a sync problem on our side rather than lost content.
“Could not load collaborative document/script” A server-side permission or configuration problem rather than your connection. Refresh once; if it persists, contact support.
Contacting support
Section titled “Contacting support”Click Get Help in the sidebar footer, ask the Assistant, or click Contact support to file a ticket (Bug Report, Feature Request, Billing, or General Inquiry).